Warning About Nexiderm Offer

Recently, I signed up for a free trial of Nexiderm, an anti-wrinkle cream, in order to participate in the FreePhotoiPods program. The site promised a 10-day trial of a cream valued at $75 for only $10 shipping and handling.

The cream arrived promptly and I opened it, sniffed it, and put it aside. My 10-day trial was set to expire Nov. 13, so on Nov. 12 I dialed the customer service number on the Web site and prepared to cancel. (The Optimize program membership is about $50 a month if you don't cancel, so this wasn't something I wanted to be part of.) I got a message saying they were experiencing "high call volume" and that I should call back later. There was no option to wait for a representative - I was hung up on by the phone system.

Since then, I've called no less than 6 times, at different times of day, in an attempt to cancel my membership. I've already sent back the cream, as I was instructed to do, but who knows if that will cancel my membership or not. I may have to dispute a charge, should one appear on my bill.

So be warned: The Nexiderm offer isn't worth the trouble.